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Start every reply from a draft, not a blank box
The problem it solves
Every message reply today starts from a blank box — triage and response are entirely manual, and staff end up retyping the same kinds of answers again and again. That's a hard ceiling on how much volume a team can handle, and getting messaging to the level it needs to be means staff producing far more responses than manual typing alone can support.
What's included
- An AI Draft button sits right in the message composer. Staff click it to get a suggested response to a patient's message, so they start from a draft instead of a blank page — then edit and send it themselves, same as any other message.
- Admins set the guardrails. A dedicated preferences area lets admins configure how AI drafting behaves for their clinic, rather than it working the same way everywhere.
Want help setting this up?
The help center walks through it step by step. Your Customer Success Manager can do it with you.